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Disaster Averted for One Home Health-Care Organization

by CompuTech City Admin Thursday, 09 August 2018 CompuTech City Blog

Many healthcare organizations think that when things go south, they’ll be fine. For one home healthcare organization that was referred to CompuTech City, they were one incident away from a near total loss. During our initial review of their systems, we discovered that their backup system wasn’t working. Not only that, but they’d overlooked putting into place a disaster recovery plan, which would help the practice continue to operate during a disaster and more quickly recover in the aftermath. They were solely relying on the non-working backups.

After discovering the status of the home health-care practice’s backups, we immediately fixed them and implemented Datto’s backup and sync solution to continually monitor and ensure that the system would work. Without CompuTech City’s help, all the practice’s data could have been lost: patient records, bill and accounting data, personnel files and more. In the best-case scenario, had the server gone out, it could have taken weeks to replace and restore, leaving the practice without access to its files.

This illustrates why it’s important to have a health-care- and privacy-focused IT managed services provider (MSP) like CompuTech City on your practice’s team. An attentive MSP can improve your data security, ensure your technology is up-to-date, working, and can help you plan for future disasters that would otherwise result in data loss. A managed IT service that caters exclusively to the medical industry will also work with your practice to ensure that you meet HIPAA standards by helping you draft and implement disaster recovery plans, including your backup and data recovery plan.

Beyond solving the practice’s disaster recovery and backup issues, we reviewed their overall IT infrastructure and posture. We were able to streamline the practices’ IT department and free up more of its budget for other needs. CompuTech City recommended ways to help the practice save money on power usage and cooling, among other IT-related expenses. Even better, these services didn’t cost the practice extra – they were all just a benefit of having CompuTech City as their managed services provider.

What could have happened had the practice not brought in CompuTech City to review their disaster recovery and backup and data recovery plans?

Without a disaster recovery plan in place, the practice would likely have had to cease operations until patient and other data was accessible again. Without working backups, the practice could have lost years’ worth of data, suffered weeks of little-to-no productivity, likely lost patients to other practices and spent significant amounts of money and time replacing hardware and software and recreating data. With CompuTech City, those consequences were avoided.

It’s key to remember business continuity is important for more than just natural disasters.

As of December 2017, 83 percent of physicians told the American Medical Association they’d experienced some type of cyberattack. An effective backup strategy can help you withstand and recover from a successful attack.

In the instance of a ransomware attack, your backups will be your sole source of recovery, short of paying the ransom, which we do not recommend. A good MSP will not only provide your practice with top-notch cybersecurity solutions to defend against attacks but also be able to quickly recover your data in the case of a successful breach.

Finally, a business continuity plan will keep your practice running even while the rest of your business recovers from the disaster.

Here are 4 things your practice can do to ensure your meeting some basic disaster recovery requirements:
1. Develop and implement a disaster recovery plan that includes, at a minimum, a backup and data recovery plan. You need to know where and how your data is stored and retrieved. Aside from it being a HIPAA requirement, your practice requires data to operate.

2. Back up data and regularly test the backups to ensure they are working properly.

3. Maintain an up-to-date business continuity plan that instructs employees on how to continue working during and after a disaster.

4. Train your employees on your disaster recovery plans and procedures.

Can your practice protect itself and recover from a disaster? Check out our “How to Withstand a Disaster (of any kind) and Recover Completely” checklist.

CompuTech City is the only health-care-focused MSP in Central Florida and the preferred IT vendor of eClinical Works. We can help your practice prepare for the inevitable disaster and loss of data. Contact us

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