Job Title: Client Coordinator
Reports to: Service Manager
Do you want to work with us? If you like to make people smile, if you never give up on a puzzle no matter how puzzling it is, and if you are a hardworking person, then you definitely want to work with us. An IT company focused on offering outstanding relationship-driven customer service to healthcare industry providers in Central Florida and Nationwide. At CompuTech City our employees are our best asset; we invest in our employees by providing an extensive benefits package, as well as offer growth opportunities within which is key
to everyone’s success. CompuTech City is a team of knowledgeable professionals that work together in a well-balanced atmosphere, where a good attitude goes a long way, and known to ALWAYS deliver personable and outstanding customer care. We welcome you to be part of CompuTech City! To find out more about us and all that we do CLICK HERE
The Client Coordinator is responsible for handling and managing our client’s needs and projects in a professional and timely manner. You will work closely with our Technicians and Sales department to make sure the scope and direction of each task are on-budget and documented properly.
Essential Duties and Responsibilities:
Develop project plans, goals, and budgets while identifying resources needed, developing schedules, and measuring results in ConnectWise.
Understand overall project objectives, as well as the role and function of each project team member.
Ensure the project objectives and requirements are clear and agreed upon by all team members.
Coordinate delivery and implementation of projects that meet quality assurance standards.
Assist project team in design and development tasks.
Organize and manage all phases of the project to ensure on-time completion with budgetary requirements.
Drive problem investigation and resolution as required.
Ensuring that risks are identified, communicated, and mitigated and that projects are delivered successfully through to production.
Design and maintain technical and project documentation.
Work with active customers to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands.
Receive requests for service and product details from customers and provide timely responses.
Conduct onsite or online presentations that showcase the services and products of the company to active customers.
Effectively communicate features and benefits of solutions and manage prospect expectations throughout the lifecycle of the account.
Maintain in-depth product knowledge of the service offerings of the company.
Achieve and maintain a positive rapport with prospects and work to give them the best possible service.
Additional Duties and Responsibilities:
Improve customer perception and satisfaction.
Ability to work in a team and communicate effectively.
Escalate project issues that cannot be completed within agreed service levels.
Communicate to customers by keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.
Document internal processes and procedures related to duties and responsibilities.
Responsible for entering time and expenses in ConnectWise as they occur.
Enter all work as activities or service tickets in ConnectWise.
Bachelors or Associates Degree in business administration or related field
Strong organizational, presentation, and customer service skills
Skills in planning and preparing written communications
Possess a track record of managing the customer commitment and negotiation
High-energy, self-motivated, well-organized, and ability to multi-task
Ability to function within and contribute to a positive, team oriented environment
Must have ability to communicate and present effectively
Understanding of support tools, techniques, and how technology is used to provide services
Typing skills to ensure quick and accurate data entry
Measures of Performance:
Completing projects under budget and on-time
Positive feedback on project completion
Weekly/Monthly project updates sent out to stakeholders
Maintain profitable project revenue
Document minimum of 40 hours per week in ConnectWise
Time entry completed by 12pm the next day
Any other company related KPIs as they are assigned
- - Training objectives achieved as requested. These will be defined in the first few months of employment and may be adapted as the industry requirements change
- - Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
Dental & Vision Insurance
Bonuses & Awards
Paid time off
Company Outings & Events
Volley Ball & Basketball court
Weekly Lunch & breakfast
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